Return Policy

We want you to be completely happy with your purchase — if something isn't right, please reach out via our contact page within 60 days of your purchase date*. Once we hear from you, we'll issue a return merchandise authorization (RMA) number. Without that RMA number we may not be able to process your return properly. Returns need to be postmarked within 2 weeks of receiving the RMA, otherwise the refund is forfeited. Returns sent back without an RMA will be charged a 15% fee of the order total.

Send back the unused portion and we'll gladly refund your original payment method for the full amount, minus shipping. If a free gift came with your order, it needs to be included in the return — otherwise we'll deduct its value from your refund.

Please note we monitor return activity for abuse and reserve the right to limit returns or exchanges.

If tracking shows your package as delivered but you haven't received it, let us know within seven (7) days. After that window, you'll need to work directly with the shipping carrier, since we don't assume liability for lost or missing packages.

We suggest shipping returns with a trusted, trackable carrier, or adding shipping insurance — we can't guarantee that a returned item will reach us.

If your original payment card is no longer active, we can only issue store credit.

Have questions? Reach us via our contact page — we're happy to help.

* Returns are only accepted for purchases made on our website. Mystery boxes — including but not limited to The Black Box and The Gold Box — are Final Sale and cannot be returned.

UPDATES TO POLICY

All purchases made on our website are subject to our Terms and Conditions as posted from time to time. This policy may change at any time, so returning customers are encouraged to check back periodically for updates.